Service agreements
Together with you, we create your individual maintenance package. This ranges from individual use to regular preventive maintenance as part of a sustainable maintenance concept.
From the very beginning: the standard package.
The standard package is automatically and free of charge when you buy your machine – to protect your investment right from the start. It includes:
- 24-hour hotline: The team of our hotline is available 24 hours a day, 7 days a week.
- Teleservice: We can also read your machines remotely – for immediate correction of errors.
- Helpdesk: Our electronic help desk ensures that all requests are processed within the shortest possible time.
Even more service: the maintenance contract.
In addition to the services of the standard package, this advanced service level offers the following benefits:
- Discounts on spare and wear parts: applies to all spare parts of your machine.
- Preventive maintenance: On the basis of defined checklists, preventive maintenance is regularly carried out by ARKU service technicians. The dates are coordinated and documented by ARKU.
- Fixed travel packages: these guarantee you discounted travel times.
Tailored to your needs: individual solutions.
Together with you, we create your individual maintenance package. This ranges from individual use to regular preventive maintenance as part of a sustainable maintenance concept. The maintenance operations are precisely tailored to your processes. This avoids costly downtime and can increase the life and added value of your plant. You can choose freely from the following services in the individual maintenance package:
- Teleservice
- Software-Updates
- Training updates
- Security check
- Reduced response times
- Accelerated installer deployment
